At Tekli, we prioritize customer satisfaction and strive to ensure you receive the best quality gadgets and accessories. However, we understand that issues can arise, and we have created a fair and transparent return and refund policy to address any concerns.
Eligibility for Returns & Refunds
We are committed to handling returns promptly if the product you received is faulty, damaged, or different from what you ordered. Kindly ensure the following criteria are met to qualify for a return:
- Faulty or Incorrect Products: If you receive a defective or incorrect item, you are eligible for a return or refund. Notify us within 3 days from the date of delivery.
- Undamaged Condition: The product must be returned in its original condition. Ensure there are no signs of physical damage or wear that occurred after delivery.
- Original Packaging & Accessories: The product should be in its original packaging and include all accessories, manuals, or other items that came with it.
- Proof of Purchase: You must provide proof of purchase, such as the original receipt, order number, or invoice.
- Return Period: Returns are only accepted within 3 days of receiving the product. After this period, the return window closes, and no returns will be processed.
Non-Eligibility for Returns
Certain conditions make a product non-returnable:
- Change of Mind: We do not accept returns for products based on a change of mind. Ensure your decision before making a purchase.
- Damage After Delivery: If a product has been damaged due to misuse or mishandling after delivery, it will not be eligible for a return or refund.
How to Initiate a Return
To initiate a return:
- Contact Us: Reach out to our customer service within 3 days of receiving the product.
- Provide Details: Share your order number, details of the product, and the reason for return.
- Arrange for Return: We will guide you on how to send the item back to us.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and the amount will be credited back to your original method of payment within 7-14 business days.
Replacement Policy
If a product is deemed faulty or incorrect, we can offer a replacement if available, instead of a refund. The replacement process follows the same guidelines as the refund.
Shipping Costs for Returns
If the return is due to an error on our part (such as wrong or defective products), Tekli will cover the return shipping costs. However, if the product is returned for other reasons, you will be responsible for paying the shipping costs.
Legal Compliance
Our policy abides by the Consumer Rights Protection Act, 2009 of Bangladesh, which protects the rights of customers and ensures transparent return and refund processes. We ensure that our practices align with the regulations, guaranteeing that your consumer rights are fully respected.
Final Note
We value our customers and are dedicated to providing high-quality products and excellent service. Please ensure that the product is handled carefully after delivery to avoid any unnecessary complications during the return process. If you have any questions or require assistance with a return, our team is here to help.
For further inquiries, feel free to contact us at [customer support details].
- Email: [support@tekli.shop]
- Phone: [+88 01804 667 543]
- Address: [2/10, C – 5, Tolarbag Residential Area, Mirpur – 1, Dhaka – 1216]