Overview
At Tekli, we are committed to providing quality gadgets and smartphone accessories from reputable brands. However, since we do not manufacture the products ourselves, our warranty policy is directly tied to the manufacturer’s terms. We encourage all customers to carefully review product details and warranty coverage before making a purchase.
Manufacturer Warranty Coverage
As a retailer, Tekli cannot provide warranties unless the product’s manufacturer offers one. Our role is to assist in facilitating the warranty process when applicable. Please note the following key points:
- No In-House Warranty: We do not provide any warranties for products unless the manufacturer has specified a warranty period. It is important to check whether a product includes a manufacturer’s warranty at the time of purchase.
- Warranty Claims Support: If a manufacturer provides a warranty, we will help you with the claim process. However, we are not responsible for manufacturing defects or technical faults. Any claims must be directed through the manufacturer’s service centers or authorized representatives.
- Dependent on Manufacturer: Since warranty claims are processed by the manufacturer, we cannot control how long it will take to resolve an issue. The timeline for repairs or replacements is determined by the manufacturer, and we rely on their facilities to address the problem.
Requirements for Warranty Claims
To ensure smooth processing of your warranty claim, please follow these guidelines:
- Original Documents: Keep all original documents, including the invoice, product box, and any accessories or manuals provided at the time of purchase. These items are required for a valid warranty claim.
- Good Condition of the Product: The product must be maintained in good condition. Any physical damage caused after purchase, misuse, or commercial use that is not recommended by the manufacturer will void the warranty. Be sure to follow all manufacturer instructions for use.
- No Physical Damage: Warranty claims will be void if the product has been physically damaged, improperly handled, or used in a way not recommended by the manufacturer.
Limitations of Liability
Tekli does not hold any responsibility for:
- Manufacturing defects
- Technical faults in products
- Delays in warranty service, as they are dependent on the manufacturer’s repair or replacement process.
We act as a facilitator for warranty claims and are bound by the terms and conditions set by the manufacturers.
Legal Compliance
Our policy adheres to the regulations outlined in the Consumer Rights Protection Act, 2009 of Bangladesh. This law protects consumer rights and ensures transparency in the sale of goods. While we support the warranty claims process where applicable, customers are advised to carefully review all product details to avoid any confusion regarding warranty coverage.
Final Note
Before making a purchase, please ensure that you have reviewed the warranty coverage for the product. Should you need assistance with a warranty claim, our customer service team is here to guide you through the process. However, as we are reliant on the manufacturer, we cannot expedite or guarantee specific timeframes for resolving issues.
For any further inquiries, feel free to contact our support team:
- Email: [support@tekli.shop]
- Phone: [+88 01804 667 543]
- Address: [2/10, C – 5, Tolarbag Residential Area, Mirpur – 1, Dhaka – 1216]
This policy ensures that you are informed about the scope of warranty coverage when purchasing products from Tekli, happy Shopping !